Our job does not end once we install Coincidental – in fact, that’s just the beginning of the relationship.
Our comprehensive training will ensure that you are confident and comfortable in using Coincidental on a daily basis. As you become more familiar navigating Coincidental you will embark on an evolving journey, where over time your team will utilise more of the features Coincidental offers thus enhancing practice management and efficiency.
We are always on hand to provide support regardless of the stage you are at in extending the use of Coincidental into your practice operations.
We know how valuable your time is and always do our best to deliver training at a time and in a format that works for you. We offer a flexible training programme which is designed in partnership with the practice team to minimise surgery downtime.
Training is delivered over 3 days on-site with the practice closed on day 1 and running at 80% capacity on days 2 & 3.
“We were astounded how thorough and comprehensive the training was and how quickly we all picked up on how the system works and it’s so user friendly”
Dr Paddy McKibben,
Station House Dental, Letterkenny
“Support for a Software System is essential for me. I’ve never had the support from any other software providers that I’ve had from Coincidental. They’re wonderful. I couldn’t recommend them more.”
Shauna Ward,
Chief Operating Officer
3Dental
You won’t get support like it anywhere else and here’s why! At Coincidental the exceptional technical support is provided by the very people who designed and wrote the software, providing industry leading service to your practice. Once the software is implemented, the support doesn’t end.
We don't use call centres - our exemplary technical team are based in Ireland and always on hand to resolve queries giving you continuity and consistency. Any staff member can pick up the phone and we will answer your call straight away to resolve the issue.
That prompt support is essential for the efficient running of your practice, saving dentists, managers and staff valuable time and offering you a higher standard of service.
We’re living in a digital age and Coincidental work tirelessly to improve the software and adapt to the ever-changing processes within Dentistry. We have developed an automated reporting tool that informs us of the health of your system. This is just one of the many innovative features we've built into our software to make it easy for you to use.
Go ahead, make the call today and know that you can rely on us.
Gentle Touch Dental, Magherafelt
Practice Manager, Happy Teeth
Gentle Touch Dental, Magherafelt
Practice Manager, Happy Teeth
GDPR – We’re compliant!
Diary Management
Auto Text Sending
Text Back Confirmation
Unique Split Screen
Auto System Updates
Online Booking
Dental Charting
Claims Processing
Automated Recalling
Reports
Treatment Planning
Personalised Note Templates
Electronic Signatures
Document Centre
PULSE Analytics Tool
Speedy Support Times
Patient Communications
